Terms & Warranty

TERMS & CONDITIONS OF SALE

Payment Terms:

Net 30 days from invoice date with credit approval on file

Service Charge:

Invoices paid beyond 35 days are subject to a 3% service charge, 60 days 25%, 90 days 45%, and 120 days or more 100%.

Product Specifications:

Product dimensions, capacities and weights are approximations and are intended for reference purpose only. Product specifications are subject to change without advance notice. Colors have a tendency to slightly vary during the manufacturing process. C.A.C. China cannot guarantee that color formulations will hold 100% match all the time.

Packing:

All items are sold and shipped by case.

Minimum Order:

$100.00 net. Orders less than $100.00 net are subject to a $25.00 minimum order charge.

Freight:

All orders are processed F.O.B. Maplewood, NJ 07040, excluding orders qualified for prepaid freight. Non prepaid freight orders can be processed by freight prepaid/add, freight collect or freight 3rd party. Orders more than $2,000.00 net to a single destination within the continental United States will be shipped freight prepaid. In no circumstances will C.A.C. China process prepaid freight orders via same-day, next day, 2nd day, or 3rd day delivery. C.A.C. China retains the right to choose carriers and shipping methods for prepaid freight orders. Prepaid freight orders must be paid within thirty (30) days of invoice date; otherwise, freight charge will become customer’s responsibility.

C.A.C. China is not responsible for any accessorial charges, including, but not limited to, sorting and segregating, gate lifting, inside-delivery, re-delivery, delivery locations with limited access (such as churches, schools, government buildings, military bases, prisons, golf courses, clubs, residences, and islands), appointment scheduling, shipment in need of special equipment or arrangement, refused shipment, lumper service, detention time, etc. Any of the mentioned situations may lead to additional charges to customer. Any additional fees charged by carrier due to incorrect shipping information will be customer’s responsibility. C.A.C. China is not responsible for mis-shipment or mis-delivery on orders where customer does not require delivery confirmation signature.

Depending on shipment specifications and customer’s need, C.A.C. China will communicate with customer as necessary to determine the best way to ship orders. If sent by small package shipment, cartons will be repacked to protect products and to ensure safe delivery. Therefore, repacking fees apply to orders processed via small package shipment. The fee schedule is listed below for reference. Depending on carton weight and volume, additional repacking fees may apply where C.A.C. China will confirm with customer prior to processing.

Product less than 13”:            $8.50 per carton
Product 13” through 18”:        $11.00 per carton
Product greater than 18”:       $13.00 per carton

Back Orders:

C.A.C. China reserves the right to ship back-ordered item(s) freight prepaid only if the total amount of such item(s) is more than $200.00 net, unless otherwise notified by customer to either cancel the item(s) or ship the item(s) at customer’s expense. All back-ordered items will be shipped at the prices that prevail at the time of shipment.

Product Returns:

Customer should carefully inspect merchandise upon receipt and notify C.A.C. China of any incorrect or unsatisfying items within three (3) business days of receipt. Stock items will be processed for return only with prior written authorization, i.e., return authorization (RA) number, and must be returned at customer’s expense. Only merchandise in unused, resalable condition and in original carton will be processed for return. Only merchandise originally ordered to ship to a destination within the continental United States will be processed for return. Made-to-order items will not be accepted for return. Merchandise purchased within six (6) months are eligible for return.

Only merchandise credit, not cash refund, will be issued on approved returns. Product return is subject to a minimum restocking fee of twenty five percent (25%) of merchandise value if C.A.C. China receives returned merchandise beyond sixty (60) days of purchase date. C.A.C. China is not responsible for any fees incurred to customer due to customer’s resale of incorrect merchandise.

Returned Checks:

A $30.00 fee will be assessed on each returned check. Customer agrees to pay all fees associated with returned checks.

Collection:

In the event of a disputed transaction, customer agrees to pay all applicable attorney and collection fees and all interest as incurred. The terms and conditions shall be construed, interpreted, and performed exclusively according to the laws of the state of New Jersey. The provisions of the uniform commercial code apply as adopted by the state of New Jersey. Any legal action with respect to a disputed transaction must be commenced after the cause of such action has arisen. Any legal action shall be filed only in the local, state, or federal court of Essex County, New Jersey.

Shortage and Damage of Merchandise:

Any loss or damage occurred in transit is carrier’s responsibility. Upon receipt of merchandise, customer should thoroughly inspect entire shipment and immediately notify carrier of any shortage or damage for claims. Package and contents should be saved for future inspection. C.A.C. China is willing to assist customer in every possible manner to collect claims on lost or damaged merchandise; however, C.A.C. China is not responsible for collecting claims or replacing merchandise. All losses and damages must be reported to C.A.C. China within three (3) business days of delivery.

New Accounts:

All new accounts must furnish C.A.C. China with a copy of state resale certificate, three (3) current trade references, and one (1) bank reference. To establish an open account with C.A.C. China, new accounts must authorize their banks to release information upon request by C.A.C. China. All orders prior to credit approval will be shipped on a payment-in-advance basis.

Printing Errors:

C.A.C. China is not responsible for printing errors in its literature and on its website.

Pricing:

All prices do not include freight or repacking/handling charges. All prices and terms and conditions of sale are subject to change without advance notice.

Order Confirmation:

Orders cannot be accepted, confirmed or cancelled verbally.  A written confirmation is required on telephone orders, orders with missing or incorrect information, and order cancellations.  C.A.C. China prefers orders via fax or email.

Materials:

C.A.C. China reserves the right to substitute product materials based on material availabilities.  All products are lead and cadmium free.

Samples:

C.A.C. China reserves the right to determine which sample(s) to provide and/or bill to customer.  Customer is responsible for shipping cost.

Warranty

C.A.C. China offers a one-year, edge-chip warranty from the date of purchase.

This Warranty covers only regular round plates and platters in normal service use in the continental United States.  This Warranty applies to only edge chipping and does not apply to breakage.  Other terms and conditions may apply.

Claims must be submitted with a dealer invoice dated within one year from the date of claim.

Contact C.A.C. China Claims Department at +1 (800) 788-7756 or info@cacchinausa.com or submit claims to:

C.A.C. China

30 Camptown Road

Maplewood, NJ 07040

A return authorization (RA) number will be provided to customer within one (1) week after the return notification is received.  Merchandise must be returned freight prepaid.  Collect shipment will not be accepted.

Upon receipt of returned products, C.A.C. China will inspect the products and determine validity of the claim.  Replacement will be shipped freight prepaid within fifteen (15) business days.